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Frequently Asked Questions


AOD Logistics

No, you do not have to be a resident of the state you select but you do need to be there for your appointment. Our software will confirm you are physically in the state you selected at the time of your scheduled video appointment. This state needs to match the state selected for your medication abortion packet sent in the mail. We cannot provide care outside of the specific states we are licensed to practice. We cannot ship to P.O. boxes, UPS boxes or Fedex shipment centers.

A $239 fee includes a consultation with a board-certified physician, the medication kit sent overnight, 24/7 call service and coordination of follow-up care if needed. We accept credit/debit cards with Visa, Mastercard, Discover, or American Express logos. Our billing statements read “AOD”. We use the mailing address provided at your intake – not the address on your credit card – for sending medications. Check our resources page if you need help with funding. We cannot provide refunds after medication kits have been shipped.

Not yet. People with private health insurance are unlikely to meet their deductible for abortion care in most cases. 

A number of the states we serve provide state health insurance (Medicaid) to cover abortions. If you are in California, Connecticut, Illinois, Maine, Maryland, Massachusetts, Minnesota, Montana, New Jersey, New Mexico, New York, Oregon, Vermont or Washington you may qualify for state funding to cover your abortion if you choose a provider who accepts Medicaid in your state. The income threshold may be higher when you are pregnant, depending on your state. If this is an important option for you, please see our resources page to find providers in your area who accept Medicaid or private insurance.

Yes. We use secure platforms that meet federal and state privacy standards. By law your personal health information will not be shared outside of our service unless you give permission or we need to transfer your care directly to another provider in person. We do work with research partners to assess anonymous data and improve long term access to medication abortion. We will never sell your data for marketing purposes.

Pregnancy is not the only reason to miss a period. We don’t want you to spend time and money on our service if you are not actually pregnant. If your drug store pregnancy test is negative we ask that you see another healthcare provider to discuss other reasons why you may have missed a period.

Yes. Some states have strict rules about minors getting abortions. So we require a valid photo ID with a date of birth if you are seeking care. Types of IDs include driver’s licenses, state ID cards, military IDs, and passports. We cannot accept screenshots or photocopies of your ID; it has to be the physical card or document.

Some states have strict rules about minors getting abortions. There are also federal rules about how old you must be to consent for online payments. We hope to work with abortion funds to address this in the near future.

We are currently able to provide care in English only.

Medication abortion is very safe to 11 weeks, but our platform is not built to manage pregnancies more than 8 weeks at the time of scheduling. If you are between 8 and 11 weeks from your last period you can still get a medication abortion but it should be with a different provider. Please see our resources page for other options. 


What to expect

Abortion kits are sent by overnight shipping Monday-Friday around 5pm Eastern. You will receive an email with a tracking number when the package is received by the shipper. State-specific waiting period laws in Georgia and Minnesota require that we delay pharmacy orders to patients in those states by 24 hours. 

Medication abortion is very safe, and emergencies are rare. We keep a board-certified physician on call if needed. Please contact our 24/7 call center at the phone number in your packet. If you are having a serious medical emergency you should call 911.

Any range of light to heavy bleeding is normal and expected. It lasts about 10 days on average, but a wide range of 4 days to 4 weeks can be normal. It’s like a medium period with the heaviest part in the first few days.

Abortion can definitely be uncomfortable. Medication abortion mimics a natural miscarriage. Most people describe it as similar to very intense period cramps. Our packets come with high dose anti-inflammatory pain medications. It is against the law to send narcotic pain medications in the mail. If you are worried about low pain tolerance or have high sensitivity to pain, you may want to consider in-person care for the abortion procedure.

Early abortion with pills is more than 98% effective. We do a follow-up check by text and medical grade pregnancy test in your packets to ensure it worked.

Nope. Just note the heaviest bleeding and cramping is typically in the first day after taking the medicines. You’ll want to have easy access to extra pads and options to change them often.

Many people prefer to take a few days off if they have a physical job. But it is not medically necessary to take time off work. It mimics heavy period cramps or an early miscarriage.


Visits

Our service is best for people who are sure of their decision. If you are unsure of your decision to end your pregnancy or if you want to talk with a counselor about other options, please visit our resources page.

If you decide you do not wish to use our services after scheduling your appointment, please use the link in your scheduling confirmation email to cancel your appointment.

If you talk to the doctor and change your mind later, please contact us by the urgent administrative phone number given during your appointment. We cannot provide refunds after medication packets have been mailed. If abortion by mail is not a safe option for you based on your doctor’s professional assessment during your visit, we will provide referrals for in person care.

We can call-in prescriptions to local pharmacies for no extra charge. Feel free to ask your doctor at the secure video visit any questions you have about birth control. We are happy to provide resources and answer questions about common birth control methods.

Medication packets are sent by overnight shipping Monday-Friday approximately 5pm Eastern. Please check the tracking number sent to your email to see where yours is. The COVID-19 pandemic has slowed shipping worldwide, but most AOD packets will arrive within 2 days of shipment.

Please use our Contact Us form below to request medical records. We will reach out via phone to confirm your identity then send a medical release form for you to e-sign and return. 


Medical Questions

Most people don’t need an ultrasound. But we recommend them for patients who have an increased risk of ectopic pregnancy (pregnancy outside the uterus) or who may have pregnancies further along than we can safely manage on our platform. Should you need an ultrasound we do ask that you seek care with another provider for safety. 

An ultrasound is a machine that uses sound waves to measure your pregnancy, uterus and other internal organs. If you had an ultrasound for this pregnancy it would have been reported to you based on the number of weeks into your pregnancy you were and/or your expected due date if you were to continue your pregnancy.

As a member of the National Abortion Federation, we follow the Clinical Policy Guidelines for Abortion Care. There is not good science showing that antibiotics are helpful prior to a medication abortion. In our experience antibiotics are more likely to cause a vaginal yeast infection than offer any benefit in medication abortion.

Rh testing to determine blood type is not needed prior to an abortion at less than 8 weeks. There is very good science showing it is not medically necessary to have a Rhogam shot (for people with negative blood type) prior to a first trimester abortion. 

We use high dose ibuprofen (Motrin, Advil), which is a type of NSAID (non-steroidal anti-inflammatory drug), for pain control. Other examples of NSAIDs include naproxen (Naprosyn), aspirin, nabumetone (Relafen) and meloxicam (Mobic). If you are allergic to NSAIDs or ibuprofen we do not have another pain medication we can offer. You may still get a medication abortion but it should be with a different provider.

Ectopic pregnancies are those that occur outside of the uterus, most commonly the fallopian tubes. Ectopic pregnancies are rare, but having had one before increases your risk of future episodes. It can be a medical emergency.

Pelvic inflammatory disease is an infection in the uterus, ovaries and/or fallopian tubes most commonly caused by sexually transmitted infections. Having had PID in the past increases your risk of pregnancies outside of the uterus.

An intrauterine device (IUD) is a T-shaped plastic device inserted by a health provider in the uterus to prevent pregnancy. If you have an IUD in place, or an IUD placed in the past but never removed, you may be at increased risk of having a pregnancy outside the uterus.

Bleeding disorders that may not be safe for medication abortion include Von Willebrand Disease, hemophilia, and thrombocytopenia (low platelets). If you are not sure whether you have a bleeding disorder please contact your regular doctor or see our resources page for in person care options. Anemia is not considered a bleeding disorder.

Anemia – or low blood levels – is very common because of blood loss with your menstrual cycle over time. This iron deficiency anemia – as well as sickle cell anemia or sickle cell trait – is not usually a major safety concern for medication abortion unless you have lightheadedness or if have needed a blood or iron transfusion.

Blood thinners are given to people who have had blood clots or have a condition making them more likely to have  blood clots. These prescription drugs include coumadin (Warfarin), apixaban (Eliquis) and rivaroxaban (Xarelto). It is not safe to have a medication abortion if you take blood thinners; you should have a procedure instead. Please contact your usual doctor or see our resources page for other options if you are not sure whether you take a blood thinner.

It is safe to take low dose 81mg aspirin – aka baby aspirin – once a day and still use the abortion pill. If you are taking high dose 325mg aspirin because you were advised to by your doctor we ask that you seek in person care and/or discuss this with your usual doctor.

The abortion pill can block steroids, so it may not be safe for people who need steroid pills or shots more than 5 days a month for long-term health issues. Examples include prednisone, prednisolone, or Solu-Medrol. This does NOT include inhalers, ointments or creams. Contact your regular doctor or see our resources page if you are not sure whether this applies for you.

The abortion pill can interfere with some treatments for serious rare conditions. Please do not use our service if you are on dialysis or have adrenal failure. If you do not know whether you have these rare conditions, please ask your regular doctor or see our resources page for other care options. Kidney stones or past kidney infections are not a concern in this case.

Porphyria is a very rare type of liver disease that affects the skin and nervous system. It is not safe to use abortion pills if you have porphyria; you should have an abortion procedure instead. If you are not sure whether you have porphyria, please contact your regular doctor or see our resources page for other options.

Aftercare:

Common middle-of-the-night questions

There is a very wide range of normal bleeding after taking the medications. Though the heaviest bleeding is usually in the first 1-2 days, it isn’t the same for everyone. Many people will only have light bleeding throughout. That’s okay. If you have pregnancy symptoms at all like nausea or breast/chest tenderness, that should be gone over about 4 days. 

The comfort medications do not interact with each other or any of medications in your kit. They are safe to take together. Mifeprex and misoprostol however should not be taken at the same time. Please wait 24 hours after taking Mifeprex from the orange box before you use the misprostol (medication in your cheeks). This is to ensure the Mifeprex worked first. 

You aren’t. An early medication abortion looks and feels like a heavy period and sometimes only a medium/light period. 

We ask patients to wait 7 days after taking misoprostol before using anything inside, like tampons or menstrual cups. 

There is very wide range of normal bleeding: anywhere from four days to 4 weeks off and on is normal and expected.

Most people do not need the second dose of misoprostol. You should only use the second dose if you have no bleeding at all over a full 4 hours. If you have spotting you do not need the second dose, but please save it in case our staff coaches you to use it later. Taking the second four misoprostol tabs when you do not need them will only cause uncomfortable side effects.

Our medical grade pregnancy tests will turn negative over 4 weeks for about 90% of patients. If the test that came in your kit is showing two lines give us a call to review your symptoms. Do NOT take the test in your kit until prompted to by our text follow-up; it’s timed based on the shipment and when you took the mifepristone. Taking the test early will cause a false positive.

Extreme heat exposure in transit during the summer may make the tests in your kit show no lines at all. It’s okay to call us to review if this happens.

Drug store pregnancy tests can take 5 weeks to turn negative, even if everything worked. The timing has to do with how long it takes the hormones to clear your bloodstream.